Order Processing Administrator

Location: Middletown, DE

Department: Order Processing

Type: Full Time

Min. Experience: Entry Level

We are seeking a super-organized, self-motivated Order Processing Administrator to join our established but fast growing company and work with our multi-talented order processing team in our Middletown, Delaware office.

As an Order Processing Administrator, you will directly impact our customer experience by ensuring that the customer's orders are being processed under the standards we expect. Candidates should be available to work (8:30AM-4:30PM), and some weekends during busy seasons. 
 

Responsibilities:

  • Use of our custom online systems to monitor orders and consistently update data
  • Delight our customers by working to ensure their dresses are delivered as quickly and seamlessly as possible
  • Confirm orders are shipping as scheduled with efficiency
  • Relay accurate and current order information as provided by our third party vendors
  • Identify any problems or issues and handle them in an immediate and positive fashion
  • Professionally maintain vendor relations
  • Collaborate with people and teams throughout the organization to achieve goals
  • Contribute ideas to improve the customer experience and internal practices

Specific qualifications we are looking for include:

  • Computer and internet proficiency (i.e. web applications, email, and Microsoft Office software)
  • Experience working in e-commerce preferred, but not required
  • Superior attention to detail
  • Excellent communication skills (both verbal and written)
  • Advanced research and resolution skills
  • Capability to work as a team player as well as independently as needed
  • Ability to thrive in a fast-paced environment
  • Naturally organized
     

What we offer:

  • A competitive salary with annual bonus potential
  • Medical, vision, dental and life insurance with low contributions from employees
  • Employee discounts
  • Free snacks and coffee (occasional company lunches too, cuz why not?!)
  • A culture that is family oriented, fun and a little out there (annual spirit week? CHECK. Flashpoll Friday CHECK.)

QUICK NOTE!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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